I faced the same problem while I was building a SaaS product. It became difficult to understand what users were doing on the app and then easily reach out to them with help/feedback emails. We realized that there are other people building SaaS products who are facing the same problems. So, we have pivoted to building an analytics + messaging tool for SaaS products.
These are the problems that we are working on:
- quickly check out the feed of any user's actions on your product
- click on a action and see the recent / most-frequent users for that action
- segment users by their 'journey', e.g. case: how many users have integrated their Google Analytics account but have never seen the generated reports? (user 'hasdone' and 'hasnotdone' queries)
- auto segmenting users based on their engagement/frequency/plan (by assigning a karma score to each user)
- lifecycle emails / notifications : send emails to your users based on where they got stuck while using the product etc
These are the problems that we are working on:
- quickly check out the feed of any user's actions on your product
- click on a action and see the recent / most-frequent users for that action
- segment users by their 'journey', e.g. case: how many users have integrated their Google Analytics account but have never seen the generated reports? (user 'hasdone' and 'hasnotdone' queries)
- auto segmenting users based on their engagement/frequency/plan (by assigning a karma score to each user)
- lifecycle emails / notifications : send emails to your users based on where they got stuck while using the product etc
You can check out more on the landing page:
http://www.dodatado.com/landing
My email: prateek [AT] dodatado [DOT] com
Links:
Website - http://www.dodatado.com/landing
Beta Sign Up - https://dodatado.wufoo.com/forms/dodatado-account-registrati...
SaaS product I was working on - http://www.dodatado.com