>>> But the city stopped tracking ambulance waits like hers in 2022, so officials have no way to know.

This is insane. I am reminded of “we don’t capture Police officer involved shooting so there is no national record”

Every management book written in America has something like “if you don’t measure it you can’t manage it”

What they don’t mention is “if you don’t want to chnage it, don’t measure it”