As a hobbyist embedded coder, I used a Claude Pro subscription to help with unfamiliar programming tasks. In late May 2025, out of the blue I received an account suspension notice.
The only recourse is to submit a Google Form, which I did. After weeks of waiting, I submitted another. Then over the ensuing weeks and months of silence from Anthropic, I’ve submitted several more of these forms, which enter a black hole, never to emerge. At one point I was able to message with a real, but ultimately unhelpful human. They have since closed that support channel; and now you can only dialogue with an AI chatbot.
Nothing I do is sketchy. At the time of the ban, I was traveling in the U.S. and may have been on a VPN. Possibly that triggered a security issue?
Has anyone successfully reinstated their access? How? Is there some way to talk to an actual human at Anthropic? It’s very dystopian.
Its a little frustrating because they give no guidance on what that means - I still get marketing emails or emails about claude code changes - I switched over to OpenAI which at this point is also very decent at coding and their rate limits are much more generous. But to be honest the UX with Claude Code just felt somehow better.