I hear you, but I just want to point out that this rarely happens anywhere else. It's great if tech (and people in general) hold themselves to progressively higher standards than what is out there already, but I don't think tech needs to be that much better, I'd settle for just doing a good honest retro (without throwing anyone under the bus, and without covering their asses)

A good leader will take the hit (and the repercussions) for their underlings, compensate customers where compensation can make it better (and offer to make it easy to use fallbacks if this happens again) -- and internally fix the problem so it can't happen again, without throwing anyone to the dogs.