More like, imagine if you show up to your storage one day and the lock is changed. You talk to the manager and he says, "you can no longer have access to your items because you have broken one of the rules in our 5,000 page terms of service".
"Which rule did I break?", you ask.
He answers, "you can no longer have access to your items because you have broken one of the rules in our 5,000 page terms of service."
You appeal multiple times and receive the exact same answer with a blank stare from the manager until he says: "you can no longer have access to your items because you have broken one of the rules in our 5,000 page terms of service, this decision is final and no further communication from you will be reviewed."
Then he just sits and stares at you blankly like you don't exist, no matter what you say.
This is also exactly how Amazon handles shutting down sellers as well.
Imagine you stored all your stuff in a storage unit you didn't pay for, where the owner can show people round your stuff, but the owner surreptitiously takes photographs of people and what they are interested in. They then sell those photos to random people who then turn up at your house, your work, on the street, at your gym, in your supermarket and down the pub to try and sell you shit they know you're interested in. These people also sell those photos to a few hundred other such organisations.
Someone claims you stole their stuff, the owner of the building can't be arsed to investigate and tells you to gtfo.
That's the actual comparison.
Who would defend the guy borrowing the space? No-one. But then, if people found out their photos were being sold, they'd also be up in arms!
That's the reality, but somehow that's become the norm on the internet.
I’m switching to T-Mobile as soon as the next phone is released because something in AT&T’s CRM is broken in such a way that they don’t remember how many times I’ve called them to fix an autopay that’s been broken since I reported my old card lost a year and a half ago. Every person I get on the phone treats me like a child who can’t fill out a support form. So they fill it out for me and no payments are ever done. This is the same card I used to manually pay in their support system, which works. If I pretend not to know when the last time was I contacted them, they can’t tell me. Escalate a ticket, no answer.
I’m afraid that whatever is broken will stop the phone number transfer from succeeding.
Could be your video content, or your emails, or whatever you have stored on servers, or in the case of Amazon, any merchandise you may be seeking through fba.
Facebook does the same with ads customers if they think one of their ominous rules has been broken repeatedly. If the algorithm decides so, you can lose the ability to ever run an ad again by logging in from the wrong IP number.
Only a law that prohibits or at least severely limits automated handling of customer complaints would help against these practices.
More like, imagine if you show up to your storage one day and the lock is changed. You talk to the manager and he says, "you can no longer have access to your items because you have broken one of the rules in our 5,000 page terms of service".
"Which rule did I break?", you ask.
He answers, "you can no longer have access to your items because you have broken one of the rules in our 5,000 page terms of service."
You appeal multiple times and receive the exact same answer with a blank stare from the manager until he says: "you can no longer have access to your items because you have broken one of the rules in our 5,000 page terms of service, this decision is final and no further communication from you will be reviewed."
Then he just sits and stares at you blankly like you don't exist, no matter what you say.
This is also exactly how Amazon handles shutting down sellers as well.